Recover or downgrade individual app licenses

As well as configuring optimization workflows to deprovision inactive app accounts automatically, you can also use 1Password SaaS Manager to modify or recover app account licenses on an ad hoc basis. This is useful if you have not set up an optimization workflow for an app but have identified unused licenses that should be recovered.

For apps with a suitable integration, you can deprovision users from the App Accounts page either individually or in bulk. SaaS Manager then applies these changes to the relevant app automatically. 

To deprovision an app account with SaaS Manager:

1. From the App catalog, open the relevant app.
2. Open the Accounts tab. The app accounts are listed.
3. Select the context menu on an account row, or use the checkboxes to select multiple accounts.
4. The deprovisioning options available for the app are listed. This may include editing the account's license and suspending, deactivating or deleting the account from the app. Select the relevant option and add further details as required.
5. When you're ready, select the button to confirm that you want to change the account's license or suspend, deactivate or delete the account(s) from the app.

For apps that do not have a suitable integration, you can update the app account's details manually from the app's Accounts tab or by importing the data via a spreadsheet. This allows you to maintain an accurate record of app accounts. For more information, see Import and update app account data manually.