How does Trelica work with ServiceNow?
Trelica helps IT teams keep on top of what SaaS software has been bought, how much money is being spent on it, how well it's being used and whether everything is compliant from a security and privacy point of view.
Trelica can connect directly to different SaaS tools (like ServiceNow) to extract up-to-date information about which of your users are using ServiceNow, and how regularly they are logging in. This will help you improve engagement, deprovision unused seats, and prepare for your license renewal.
You must be an administrator of your ServiceNow instance in order to connect with Trelica.
As an administrator, you may have received an invitation from someone in your IT team asking you to connect ServiceNow to Trelica.
Setting up the OAuth2 client in ServiceNow
Each ServiceNow instance is separate and this means that you have to set-up an OAuth2 client in ServiceNow in order for Trelica to connect.
Log in to ServiceNow and search in the navigator for "application registry":
Choose Application Registry and then click the New button:
Choose Create an OAuth API endpoint for external clients:
Enter the following values in the form that appears (click the padlock symbols to make the URL fields editable):
If your data is hosted in our EU cloud then please substitute
https://app.trelica.com in the redirect URL.
Then click the Submit button.
The OAuth2 client is now configured in ServiceNow, but we will open the client details again to see the Client ID and the Client Secret.
Find Trelica Connection in the list that now appears, and click through on the link:
Click the padlock icon by the Client Secret to reveal it:
Keep this window open, or take note of the Client ID and the Client Secret as you will shortly need both of these for connecting Trelica to ServiceNow.
Connecting to ServiceNow from Trelica
If you received an email asking you to set up the integration, then just click on the link, otherwise login to Trelica and go to Admin > Integrations to get started.
In the Search... box, just type in ServiceNow:
Then click on the ServiceNow logo to get started.
Click the Connect button at the top-right:
You will now have to enter some details to connect. First of all enter your ServiceNow Url (probably something like https://yourcompany.service-now.com).
The OAuth2 Client ID is the Client ID from ServiceNow.
For the OAuth Client Secret, paste in the secret that ServiceNow created for you and that you should have open in another browser window, or copied to your clipboard.
You will then be asked to log in to ServiceNow (if you aren't already logged in) and shown a message explaining that Trelica wants to connect to your organization's ServiceNow site:
Click Allow and you will be taken back to Trelica.
After a short pause, Trelica will start to synchronize with ServiceNow and you'll see a green tick when everything is done.
Although this shouldn't take long, you don't have to wait for this to happen - once you're back in Trelica feel free to go off and do other things.
If you click on the View application button then you can go through to the ServiceNow profile page and see more information.
At this point you may wish to review the user list or fill in more information about the number of seats you have, when you renew your ServiceNow licenses.
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