Send email from your own domain

You will need to make DNS configuration changes if you want to send emails from 1Password SaaS Manager using an email address belonging to your organization.

How does SaaS Manager send emails?

By default, SaaS Manager will send emails from noreply@trelica.com. However, if you're communicating with employees you may prefer to have emails sent from an email address that belongs to your organization.

For the purposes of illustration, let's suppose you work for XYZ corp. You may wish to have emails from SaaS Manager come from support@xyzcorp.com.

If SaaS Manager tries to send emails from support@xyzcorp.com without appropriate configuration, then they will almost certainly be marked as spam (if indeed they are delivered at all).

Change the sender address in SaaS Manager

1. Go to Settings > Notifications.
2. Expand the Email settings > Sender panel and select Change.
3. If you want to send from a different domain, change the Sender address dropdown.

While it's technically simple for SaaS Manager to send an email from a different domain, there are various technical measures put in place by companies that manage email to reject such emails (SPF and DKIM). You must therefore go through a special process to authenticate your domain, and thereby communicate to email servers that SaaS Manager is authorized to send email from your company's domain.

This involves altering the "DNS" records for your domain. You'll probably need support from someone who manages your web infrastructure to make these changes.

Make and validate DNS record changes

Once you have entered the email address, select Save.

You'll see the CNAME record host names and values that need to set. Email will not be sent from the new address until these values are set and validated.

At this point you will need to update the DNS for your domain. You'll need to add all three records, though how you do this will depend on how your DNS is managed.

In the unlikely event that the default CNAME host name clashes with an existing DKIM record then you'll need to select Change and define a prefix in the Use custom DKIM setting described below.

Once you've set the DKIM CNAME records you can select Validate in SaaS Manager. Providing you have made the changes correctly, each record will be shown with a tick. If there are any issues found you'll need to correct them and revalidate before the new email address can be used for sending email.

Advanced settings

There are two checkboxes which may need further explanation.

Use custom DKIM

Authenticating your domain involves setting so-called CNAME records on your DNS. You may have already set DKIM CNAME records on your domain, so by adding a prefix to the CNAME record you can disambiguate the SaaS Manager DKIM settings. By default we use the prefix trelica so it's unlikely there's a clash.

Use custom sub-domain

Some emails SaaS Manager sends contain clickable links. By default these will go to sendgrid.net. Spam filters and recipient servers look at the links within emails to determine whether the email looks trustworthy. If you use your own domain in email links, then you are no longer relying on links going through a domain that you do not control.

If your domain is @example.com, then the custom sub-domain of saasmanager will mean that email links will be included as https://saasmanager.example.com.