Troubleshooting

If you're having problems with API calls we recommend using a tool like Postman to test authentication and making calls.

If you need to raise a support ticket then please try to distil the issue down to a specific API call and include an example of the call and the response you are receiving, ideally using curl. 

e.g.

I am making this call:

curl -X GET -i 'https://app.trelica.com/api/apps/v1?filter=name%20eq%20%22Asana' \
   -H 'Authorization: Bearer ******'

And receiving this response:

HTTP/2 400 
content-type: application/problem+json; charset=utf-8
content-length: 314
date: Tue, 12 Aug 2025 19:52:39 GMT
strict-transport-security: max-age=31536000; includeSubDomains
x-cache: Error from cloudfront
via: 1.1 a5b35da3a37f3b4542ea89737243a522.cloudfront.net (CloudFront)
x-amz-cf-pop: ZRH55-P2
alt-svc: h3=":443"; ma=86400
x-amz-cf-id: ypOlc50ODyc8H19240M7Et0EtYc11rjPEuDeLWTzxrcJ0tipVOShcQ==

{"errors":{"query":["The query field is required."],
"filter":["Unterminated string literal at position 9"]},
"type":"https://tools.ietf.org/html/rfc9110#section-15.5.1",
"title":"One or more validation errors occurred.",
"status":400,
"extensions":{"traceId":"00-3d9da18ba64feaae67a681b508ad316c-ff076b493571d1a0-01"}}

This gives our support team clear insight into what's going on and helps us replicate the issue you are having.